Return Policy

SALES & RETURN POLICY

HOME DELIVERY

We normally ship by FedEx Home Delivery. However, FedEx has maximum size and weight limitations. Where the items exceed FedEx limitations, we will ship by common carrier. FedEx will generally leave your package at your doorstep without a signature. For common carrier deliveries, only curbside delivery service is provided and a signature is required. (For an extra charge, in-house deliveries and special lift gate delivery service may be available.) Any applicable shipping/freight charges will be automatically calculated when you place your order. 

Please direct freight and delivery questions, including the availability of expedited delivery, with our Customer Service Department at 1-866-876-4005.

TIME TO RECEIVE ORDER

Most orders are shipped within 24 hours. However, the actual delivery time may depend on how the product is shipped, if the product is back-ordered, if your order is placed during a holiday period, or due to weather conditions. We cannot guarantee an exact date of delivery.

BACKORDERS

Despite our best efforts, items are sometimes out of stock. This occurs due to the unexpectedly high response to items offered on our website. Items in stock will be shipped immediately; back-ordered items will be shipped as they become available. If you cannot wait for a back-ordered item, call our Customer Service Department to determine if a product substitute or other option is available.

RETURNING POLICY


We accept returns within 20 days of purchase and a 20% restocking fee will be charged. The item(s) you wish to return must be unopened, clean and in resalable condition. Shipping costs will not be refunded and the customer is responsible for all return shipping costs. An RMA authorization number needs to be obtained from the customer service department prior to sending your order back to us. Without this number we will not accept your package and it will be returned to you. You can also access our online return request form here and a customer service representative will contact about your return request.

REFUSED DELIVERY

If you change your mind about your order after it has been shipped out, you are able to refuse the delivery and it will be returned back to us. If you haven not received prior permission from our customer service department or if nothing is physically damaged about the package(s) you will be charged a 20% restocking fee. You will also be expected to pay for all additional to and from shipping charges.

DAMAGED FREIGHT PACKAGE

If your package arrives at your house and it is damaged, you have two different options: If the driver is still present at the time of the delivery you can refuse it and contact us immediately about the delivery. We will then take care of the problem and resend our package out to you. If the driver is not present when you receive your package, please contact our customer service department. They will instruct you on what to do next.

SPECIAL/CUSTOM ORDERS

Special orders and custom orders are non-returnable. Please contact our Customer Service Department with any questions regarding additional terms and conditions related to special and custom orders.

TYPOGRAPHICAL ERRORS

Pool Guard makes every effort to ensure the website information is correct and up to date; however, typographical and technical errors sometimes occur. In the event of an error in the stated price of a product the company reserves the right to cancel the order or remove the item in question. If the item has been shipped, either the correct amount must be paid or the item must be returned.

PRODUCT WARRANTY

All products sold are covered by a manufacturer's warranty. There are no other warranties either expressed or implied. Depending on the type of warranty, the item will be replaced or a discount may be given toward a new item. Please note that warranties are for product replacement only. You will be responsible for all shipping costs.